Warranty & Support
We stand behind the quality of our LED displays with comprehensive warranty coverage and dedicated support services.
3-Year Standard Warranty
All Mas LED products come with a comprehensive 3-year warranty covering manufacturing defects, component failures, and workmanship issues.
On-Site Service
Our certified technicians provide on-site repair and maintenance services across India, ensuring minimal downtime for your operations.
Extended Warranty Options
Extend your coverage up to 5 years with our extended warranty plans. Annual Maintenance Contracts (AMC) also available for comprehensive support.
What's Covered
- LED module failures and dead pixels
- Power supply and driver board defects
- Control system malfunctions
- Cabinet and frame structural issues
- Connectivity and signal processing problems
- Factory calibration deviations
Exclusions
- Physical damage from accidents or mishandling
- Damage from improper installation
- Natural disasters (floods, lightning, earthquakes)
- Unauthorized modifications or repairs
- Normal wear and cosmetic damage
- Damage from power surges without proper protection
How to File a Warranty Claim
1
Contact Us
Call or email our support team
2
Provide Details
Share product info and issue
3
Diagnosis
Our technicians assess the issue
4
Resolution
Repair, replace, or on-site fix